Data and Commercial Analyst

As a Data and Commercial Analyst, you’ll support our customers by analyzing data and delivering actionable insights that help them succeed. You’ll work with the latest tech stack in a fast-paced environment alongside senior engineers, analysts and software developers

Who We Are

We are Rotate. We help key players across the global air cargo and logistics industry make better commercial and strategic decisions. We provide cloud-based software and analytics, world-leading market data, and data-driven strategy consulting. Our clients include top-tier airlines, airports, freight forwarders, governments, shippers, investors, and other industry stakeholders.

Founded in 2022 by a core team of former aviation strategy consultants, Rotate has grown rapidly. We now have offices in the Netherlands and Malaysia and a diverse team of around 50 professionals, including strategy consultants, data scientists, software developers, and data engineers. Demand for our work continues to grow strongly, and we are therefore looking for talented Data Analysts to strengthen our team.

What you'll do

When joining Rotate as a Data and Commercial Analyst, you will:

• Sit at the intersection of data, product, and commercial — translating numbers into stories that clients and internal stakeholders can act on

• Join a rapidly growing team building cutting-edge SaaS and data products for the global air cargo industry

• Work closely with Product, Customer Success, and Data Engineering teams — with clear paths to grow into commercial, strategic, or more technical roles over time

• Work alongside our Data Engineering team to understand and validate data flows — you don't need to build pipelines, but you should be comfortable working with the outputs

• Play a hands-on role in bringing new airline and cargo customers live, from initial data requests and technical configurations through to go-live, including travel to client sites to build relationships and deepen your industry expertise

• Work closely with fellow Analysts, Data Engineers, Developers, and Product teams in a collaborative, international environment

• Build real expertise in the air cargo industry, a specialized, globally connected sector where analytical curiosity and commercial acumen are highly valued

Your work will focus on turning data into insight and ensuring our customers understand and act on what the numbers are telling them. You'll be the analytical voice that helps senior team members make better decisions — for our product, our customers, and our business.

Your key responsibilities include:

Customer Analytics & Adoption

• Track product usage metrics and customer health indicators

• Develop and monitor dashboards and reports to visualize key user metrics

• Proactively identify trends, anomalies, and commercial signals in customer data

• Help translate analytical findings into clear narratives for clients and internal stakeholders

Customer Implementations & Onboarding

• Lead technical aspects of new customer onboardings, including data requests and initial system configurations

• Assist with customer training and data integration

Customer Support & Enablement

• Provide first-level technical and functional support

• Respond to ad-hoc analytical requests from internal teams and customers

• Collect customer feedback and translate it into actionable insights for Product teams

Data Operations & Quality

You'll work closely with our Data Engineers on these tasks — deep engineering knowledge is not required, but comfort with data tools and structured thinking is.

• Monitor data outputs and flag quality issues in collaboration with our engineering team

• Support data ingestion processes by validating inputs and flagging anomalies

• Validate customer data inputs and flag quality issues

• Monitor and perform outlier detection and data correction

Why work at Rotate?

At Rotate, you’ll join a fast-moving team that’s tackling an endless stream of fascinating problems in an industry that’s essential to the global economy. We build high-impact products and strategies using modern technologies, and we’re committed to tailoring your personal and professional growth as we scale. Our performance management and learning programs are all about helping you grow, with coaching and mentorship on a daily basis.

In addition to excellent compensation, you’ll get to:

• Build things that matter. Solve complex problems in a critical industry. Advise clients on their most fundamental strategic questions, or partner with airlines to co-develop data-driven SaaS products with the latest technology stack. Drive efficiency and sustainability in global supply chains.

• Write your own story. Feel like an entrepreneur within a well-funded company and established team. Help us build Rotate and share in our joint success. Partner with us to tailor your development and career ambition.

• Live unforgettable experiences. Get exposed to different cultures, go on unforgettable offsites, experience the highs and lows of scale-up life…and if you’re keen, travel the world and eat sushi in Tokyo!

Your qualifications

• A quantitative, analytical, or business degree (Economics, Business Analytics, Mathematics, Statistics, Computer Science, or similar)

• 2-3+ years of experience in an analytical, consulting, or data-adjacent role

• Comfortable working with data tools — proficiency in SQL and/or Python is a plus, but not a hard requirement

• Experience working with data platforms, BI tools, or dashboarding tools (e.g. Tableau, Power BI, Looker, or similar)

• Analytical mindset with strong communication skills - comfortable explaining data-driven findings to both technical and commercial audiences

• Proactive, detail-oriented, and comfortable working in cross-cultural, fast-paced startup environments

• Malaysian resident with valid work permit and fluent in English

Nice to have:

• Experience in aviation, logistics, or B2B SaaS

• Familiarity with data tools such as Databricks, Airflow, dbt, or similar — not required, but a bonus

• Background in consulting, customer success, or commercial analytics

Where is Rotate located?

We are based in Kuala Lumpur at the KL Gateway Mall. We find value in being together as we collaborate to build exciting new products while offering flexibility to accommodate different ways of working.

Contact us!

If you're still reading and are excited about this role, we welcome your application even if you think you don't meet all the requirements. We understand that no candidate is perfect, and would love to hear your story. We are looking forward to hearing from you via careers@letsrotate.com.